Phil-Moore.com | FAQ | Get Answers & Learn About Our Services

Explore our FAQ section for answers to common questions about our services:

Do we need a call before starting?

You can always book a clarity call if you feel the need to from our contact page.

Otherwise, for one-page sites and packaged website builds, you can just go ahead and pay to get the project started at zero-risk. (Meaning: If you want to cancel at some point before we begin development, you'll get all of your money back.)

For custom builds we'll send you an estimate and book a clarity call to make sure we have understood everything correctly before agreeing on a final price.

Are there any contracts to sign?

That's an easy one. Nope.

We'll send you a detailed scope agreement before we begin, and that's all.

Do I get a refund if I hate it?

Absolutely. Just cancel and we'll send all your money back, no questions asked.
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Note that you can only cancel before we begin Webflow or Shopify development (by then you'll have enough clarity with our process/quality to make a decision) and you will not have access or rights to any of the work completed before cancellation.

Any discounts?

Sure! We provide a 10% discount on all plans for registered non-profits and student-led organizations.

Can I pay in installments?

Yep!

For Website Projects: You can pay 50% to kick off any website work, 25% once design is approved, and the remaining 25% at handover.

For Other Projects: You can pay 50% to kick off the project, and the remaining 50% at once the work is complete.

Webflow: Basic vs Advanced CMS?

Basic CMS will cover simple things like team members, locations and blogs with categories.

Advanced CMS includes sorting, filtering, external CMS or more advanced data relationships. If you need a full website, but will keep the CMS simple, we'll of course deduct the equivalent from your final price. Just reach out before and we'll talk about it.

Is Phil-Moore.com an agency?

No. Not really. We're a small, mostly remote studio.

We don't outsource our work and we try to keep a very close relationship with our clients, whom we collaborate with on a partner basis.

How many projects do you handle at a time?

We aim to limit ourselves to no more than three concurrent one-off projects and three on-demand clients at any time.

This approach allows us to ensure we have sufficient time to deliver high-quality work and provide our clients with the attention they deserve.

Do you have any maintenance plans?

Sure thing. Our retainer service should work well for this.

We don't have a set price because we recognize that everyone has different needs. It's best to discuss the level of assistance you'll require each month and then determine a fair price.

Who am I working with?

For the most part, you'll be working with me, Phil Moore.

I am a full-stack designer with over seven years of experience collaborating with agencies, non-profits, and SaaS companies worldwide.

Depending on the workload, I may rely on a trusted network of designers and developers for specific tasks. However, I will always be your single point of contact and will review all completed work before it is sent to you to ensure it meets my strict quality standards.

How exactly will we communicate?

We'll get you set up with a personalized Basecamp workspace where you'll be able to track your project, upload files and documents, add team members and stay in touch with us. All from one place.

We typically respond within the same business day, but depending on our workload and accounting for time differences, it may take us up to 24 hours.

Feel free to send an email, DM us on Twitter, Instagram, or use the chat on this site for any inquiries.

Where are you based?

We're headquartered in Larnaca, Cyprus, and spend half the year working from Asia.

However, we collaborate with people from around the globe. We are fluent in English and Greek.

Do you only work with tech companies?

Tech and SaaS companies align best with our style and expertise.

However, we have also collaborated with various industries, including fashion and coffee. If your company doesn't fall into these categories but you still want to work with us, please reach out! In the worst case, we may not be a good fit, but we can likely connect you with someone who is.

Still need help? Feel free to reach out to us via our contact page—we’re always here to assist you.

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